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UserVoice

UserVoice

4.5
Rating
4Views
Thursday, August 6, 2026 at 1:24 AM
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Quick Info

Pricing
Freemium
Tags
UserVoice
customer feedback
product management

About UserVoice

What is UserVoice?

UserVoice is a comprehensive product management and customer feedback platform that helps teams understand user needs and prioritize development based on real requests. The tool transforms scattered feedback into actionable insights, enabling organizations to build a roadmap aligned with customer expectations.

The Problem It Solves

Without a centralized system, customer feedback gets lost across email, social media, and conversations, making decision-making difficult. UserVoice provides a unified solution to collect ideas, evaluate them, and share them with relevant teams, while keeping customers informed about the status of their requests.

Key Features

  • Collect feedback via forums, embedded widgets, and email.
  • Prioritize ideas using scoring systems and impact analysis.
  • Plan and publicly share your product roadmap.
  • Communicate transparently with customers and provide status updates.
  • Seamless integration with tools like Jira, Slack, and Salesforce.

AI Tools Oasis Team Review: UserVoice

The AI Tools Oasis team finds UserVoice to be a powerful customer feedback management tool, especially for companies looking to build a user-centric product. Integration with Jira and Slack makes it a practical choice for development teams. However, the price may be high for small teams, and the free plan is very limited. We recommend trying the free version first to assess its suitability for your needs.

✍️ This review was produced with AI assistance and human editing

We use AI to gather and draft content, and our team reviews accuracy before publishing. Our editorial policy

Key Features of UserVoice

Feature 1

Feedback collection via forums, widgets, and email

Feature 2

Idea prioritization with scoring and impact analysis

Feature 3

Roadmap planning and public roadmap sharing

Feature 4

Customer communication and status updates

Feature 5

Integration with popular tools like Jira, Slack, and Salesforce

Pros and Cons of UserVoice

Pros

  • User-friendly interface and clear organization of feedback.
  • Strong integrations with development and project management tools.
  • Helps build a roadmap based on real customer data.
  • Enhances transparency and customer communication.

Cons

  • ✕Can be costly for small teams or startups.
  • ✕Slight learning curve for beginners in product management.
  • ✕Some advanced features require a paid plan.

Frequently Asked Questions about UserVoice

1Is there a free plan in UserVoice?
Yes, UserVoice offers a limited free plan that allows collecting a certain number of feedback items, but it does not include all advanced features.
2How can I collect customer feedback via UserVoice?
You can create a dedicated forum, embed a feedback widget on your site, or use a dedicated email address to receive suggestions.
3Can UserVoice be integrated with Jira?
Yes, there is a direct integration with Jira, allowing you to convert ideas into development tasks easily.
4How does UserVoice help prioritize features?
The tool provides a flexible scoring system that lets you evaluate ideas based on criteria such as customer impact and required effort.
5Can I share the roadmap with customers?
Yes, you can publish the roadmap publicly or privately, which enhances transparency and keeps customers informed.

Supported Platforms

web
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Pricing Information

Freemium
UserVoice offers a freemium model with a limited free plan, while paid plans start at around $299 per month depending on team size and required features.
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