Loris

Loris Customer Service Quality Assurance Platform

Loris is an advanced AI-powered platform that analyzes customer service interactions, whether phone calls or text chats, to provide actionable insights. It helps businesses improve agent performance and increase customer satisfaction through automated and accurate conversation analysis.

Loris excels at automatically transcribing voice and text conversations, with sentiment and emotion analysis for each interaction. It also provides agent performance scores based on defined criteria, along with coaching insights for continuous improvement.

The platform offers customizable dashboards and detailed reports that help management teams monitor performance and make strategic decisions. It integrates seamlessly with major CRM and helpdesk tools like Salesforce and Zendesk, making it an ideal choice for companies aiming to enhance customer experience.

With machine learning technologies, Loris learns from historical data to deliver precise recommendations, helping reduce customer churn and increase revenue. Whether you manage a small support team or a large enterprise, Loris provides the tools needed to boost operational efficiency and achieve tangible results.